b. Spare parts shall be maintained onsite by the system Contractor during
the warranty period to facilitate quick repair through plug-in module
replacement of key system components, then replenished and turned over to
the Government at the end of warranty period at no additional cost to the
Government.
c. The system contractor shall recommend any additional onsite spare parts
deemed necessary by the Manufacturer and or the system Contractor. Furnish
to the Contracting Officer the cost of recommended additional spare
components as a separate line item.
1.9.1.4
Special Tools and Equipment
a. Furnish one (1) set of any special tools necessary for the installation
or maintenance of any system component.
b. Furnish one (1) set of any special installation or maintenance
equipment necessary for the proper setup, programming, and maintenance of
any system component or function. This shall include any required setup or
diagnostic software programs.
c. Deliver all special tools and equipment to the Government upon
successful completion of the final inspection and acceptance testing of the
system.
1.9.2
Maintenance Service
a. System Contractor shall perform warranty maintenance service on the
system using qualified maintenance personnel that have been factory trained
for the system being serviced.
b. For maintenance service after the warranty period, the system
Contractor shall offer a Service Agreement to the medical facility.
Include a copy of the proposed Service Agreement with the Product Data
submittal.
c. As authorized by the medical facility, the system Contractor can
utilize medical facility maintenance personnel that have been factory
trained for maintenance of the provided system, for the first level of
response to a call for service.
d. The system Contractor shall provide an on-line diagnostic maintenance
support capability as specified herein.
1.9.3
Service Availability and Response Time
**************************************************************************
NOTE: System designer should coordinate and
validate with the responsible Design Agency the
response times specified below.
**************************************************************************
a. Maintenance service shall be available on a 24 hour per day, 7 days per
week basis for on-premises maintenance service within 4 hours after
notification of a major malfunction and within 24 hours after notification
of a minor malfunction.
b. A 24-hour telephone answering service shall be available to receive
after hour maintenance service calls and dispatch on-call service personnel
SECTION 16731A
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