b. For maintenance service after the warranty period, the system
Contractor shall offer a Service Agreement to the medical facility.
Include a copy of the proposed Service Agreement with the Product Data
submittal.
c. As authorized by the medical facility, the system Contractor can
utilize medical facility maintenance personnel that have been factory
trained for maintenance of the provided system, for the first level of
response to a call for service.
1.9.3
Service Availability and Response Time
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NOTE: System designer should coordinate and
validate with the responsible Design Agency the
response times specified below.
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a. Maintenance service shall be available on a 24 hour per day, 7 days per
week basis for on-premises maintenance service within 4 hours after
notification of a major malfunction and within 24 hours after notification
of a minor malfunction.
b. A 24-hour telephone answering service shall be available to receive
after hour maintenance service calls and dispatch on-call service personnel
within the required response time.
c. Repair of a major malfunction shall be accomplished within 8 hours of
the reported failure. The occurrence of any of the following events shall
constitute a major malfunction:
(1) Complete failure of any Major Functional Component of the system,
including:
NC Subsystem
Central Code Annunciator Station
Local Area Network (LAN)
Radio Page Server
(2) Failure of a power supply, exclusive of commercial ac power feed.
(3) Failure of 20% or more of all stations in any one NC Subsystem to
function as specified.
(4) Failure of any NC Subsystem annunciator station, code blue
station, or emergency station.
d. Repair of minor malfunctions shall be completed within 48 hours of the
reported failure. A minor malfunction is any failure that does not
constitute a major malfunction.
PART 2
PRODUCTS
2.1
MATERIAL AND EQUIPMENT
**************************************************************************
NOTE: Delete the specifications for any Product
that is not part of the system design. Modify the
specifications for any Product as required to
SECTION 16730A
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